FAQ’s
Skylab Barber Club
Frequently Asked Questions
1. Bookings & Appointments
Do I need to book, or can I walk in?
We recommend booking in advance to secure your preferred time and barber. Walk-ins are welcome if space is available, but priority is given to bookings.
How do I book an appointment?
You can book online through our system in under 60 seconds. Simply choose your service, barber, and time slot.
What if I’m running late?
If you’re more than 10 minutes late, your slot may need to be rescheduled to avoid delays for other clients.
Can I choose a specific barber?
Yes. You can select your preferred barber when booking, based on availability.
2. Services & Experience
What services do you offer?
We offer premium grooming services including haircuts, fades, beard trims, hot towel shaves, waxing, and full grooming packages.
How long does a haircut take?
Most appointments take between 30–45 minutes depending on the service.
What makes Skylab different?
Skylab is built around experience, not just haircuts — premium finishes, consistent results, and a clean, modern environment with no shortcuts.
Do you help me choose a style?
Absolutely. Your barber will guide you based on your face shape, hair type, and lifestyle to make sure it actually works for you long-term.
- Membership requires a minimum commitment period of 3 (three) consecutive months from the date of activation.
- Early cancellation within this period is not permitted unless approved by management under exceptional circumstances.
3. Memberships (Skylab Barber Club)
What is the Skylab Barber Club?
A monthly membership that gives you consistent grooming at a reduced cost, plus exclusive perks and priority booking.
Do unused cuts carry over?
Unused membership services roll over while the membership remains active and fully paid. Accumulated services expire when the membership is cancelled or allowed to lapse, subject to applicable law. Membership benefits have no cash value and are not transferable.
Can I cancel my membership?
Yes. Memberships can be managed or cancelled based on your plan terms.
Do members get priority booking?
Yes — members always get priority access to peak time slots.
4. Payments & Pricing
What payment methods do you accept?
We accept card, amex, cash, and digital payments.
How much does a haircut cost?
Pricing depends on the service selected. Full pricing is available in our booking system before checkout.
Do you offer packages or deals?
Yes — we offer memberships, loyalty rewards, and seasonal promotions.
5. General
How often should I get a haircut?
Most clients come every 3–6 weeks depending on their style and how sharp they want to look.
Do you cut kids’ hair?
Yes — we cater for all ages.
What products do you use?
We use professional-grade grooming products and can recommend exactly what to use at home.
Can I buy products in-store?
Yes — everything we use is available for purchase.
Is hygiene taken seriously?
Absolutely. All tools are sanitised and we maintain strict hygiene standards at all times, and conduct monthly deep sanitization protocols.
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