Refund and Returns Policy

Refunds and Returns

All services rendered are non-refundable once completed.

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Refund & Returns Policy – Skylab Barber Lounge

1. Services

Completed services are not ordinarily refundable merely because a customer has changed their mind or has a subjective preference regarding the result.
This does not limit any rights available under the Consumer Protection Act or other applicable law.
If a service was defective, unsafe or not performed with reasonable care and skill, Skylab will assess the concern and provide an appropriate remedy, which may include corrective work, reperformance, account credit or a refund where legally required.
If you are not satisfied, please notify us immediately so we can address the issue.

2. Products

Unused, unopened products in their original resalable condition may be returned with proof of purchase within 14 days, subject to inspection.
Opened or used personal-care, hair-care, cosmetic and grooming products cannot ordinarily be returned for a change of mind due to hygiene and safety considerations.
This restriction does not apply to products that are defective, unsafe, damaged or incorrectly supplied. Such products will be handled in accordance with applicable South African consumer law.
Proof of purchase is required.

3. Vouchers

Vouchers are non-refundable.
Valid for the specified period only.
Cannot be exchanged for cash.

4. Memberships

Memberships are subject to a minimum commitment period of three consecutive months unless otherwise stated at sign-up.
Membership benefits already redeemed are not refundable.
Where cancellation rights arise under applicable consumer legislation, those rights will apply. Any permitted early-cancellation charge will be reasonable and will take into account the notice provided, services already used and the remaining membership period.
Benefits must be used within the billing cycle unless otherwise stated.

5. Sale items

Sale or promotional items are not ordinarily refundable solely because the customer has changed their mind.
Defective, unsafe, damaged or incorrectly supplied sale items remain eligible for the remedies available under applicable law.

6. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Before returning a product, please contact info@skylabbarber.com or 010 026 6250 for return authorisation and instructions. Approved physical returns must be delivered to Skylab Barber Lounge, 216 Beyers Naude Drive, Randburg, Johannesburg.