Shipping & Collection Policy

Skylab Barber Club – Terms & Conditions

1. Introduction

• This Shipping and Collection Policy applies to physical products purchased from Skylab Barber Lounge through our website, payment links or other authorised sales channels.
• Services, appointments, memberships, packages and electronic gift vouchers are not physically shipped.

Skylab Barber Lounge (Pty) Ltd
Registration Number: 2026/237371/07
216 Beyers Naude Drive, Randburg, Johannesburg
Email: info@skylabbarber.com
Telephone: 010 026 6250

Payments may be processed and collected by Skynet AI Connect (Pty) Ltd, Registration Number 2025/148405/07, as the authorised payment collection agent for Skylab Barber Lounge (Pty) Ltd.

2. Delivery Area

• We currently deliver physical products within South Africa only.
• Any available delivery or collection options and applicable fees will be displayed or communicated before payment is completed.

3. Order Processing

• Orders are ordinarily processed within two to five business days after successful payment.
• Business days exclude weekends and South African public holidays.
• Processing may take longer during promotional periods, periods of high demand or where stock must be obtained from a supplier. Customers will be notified of any material delay.

4. Delivery Timeframes

Estimated delivery periods are provided as guidance and are not guaranteed unless expressly agreed in writing.

Delivery may be affected by courier delays, weather, public holidays, incorrect delivery information or circumstances beyond our reasonable control.

If we cannot fulfil an order within the agreed or reasonably expected period, we will contact the customer and offer:

• An updated delivery date;
• An alternative product accepted by the customer; or
• A refund where applicable.

5. Delivery Fees

Delivery fees will be displayed or communicated before payment is completed.

No additional delivery charge will be imposed after checkout without the customer’s agreement.

6. Delivery Information

Customers must provide a complete and accurate:

• Delivery address;
• Contact number; Email address; and
• Recipient name.

7. Order Tracking

Where tracking is available, the relevant tracking information will be sent to the contact details provided by the customer.

8. Collection

Where collection is selected, customers will be notified when their orders are ready.

Orders may be collected from:

Skylab Barber Lounge
216 Beyers Naude Drive
Randburg, Johannesburg

Customers should not arrive for collection before receiving confirmation that the order is ready.

Proof of purchase and reasonable proof of identity may be required. A person collecting on behalf of the purchaser may be asked to provide written authorisation.

9. Inspection of Orders

Customers should inspect their orders as soon as reasonably possible after delivery or collection.

Damaged, missing or incorrectly supplied products should be reported promptly to:

Email: info@skylabbarber.com
Telephone: 010 026 6250

Please provide the order number, a description of the problem and photographs where applicable.

We will investigate the matter and provide the appropriate replacement, exchange or refund in accordance with our Refund and Returns Policy and applicable South African law.

10. Unavailable Products

If a purchased product is unavailable, we will contact the customer and offer:

• A suitable substitute, subject to the customer’s approval;
• A later fulfilment date; or
• A refund of the affected amount.

11. Risk and Ownership

Risk in an order passes to the customer when it is delivered to the customer or the customer’s authorised recipient, subject to applicable consumer law.

12. Returns

Returns are governed by our published Refund and Returns Policy.

Customers should contact us before returning a product so that we can provide the appropriate instructions.

13. Contact Us

For shipping or collection enquiries, contact:

Skylab Barber Lounge (Pty) Ltd

• 216 Beyers Naude Drive, Randburg, Johannesburg
• Tel: 010 026 6250
• info@skylabbarber.com